Terms & Conditions
Last updated: 17 September 2026
These Terms & Conditions govern your use of the Aurelisse website.
By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with these Terms & Conditions, please do not use the website.
Aurelisse is a UK hospitality textile supplier providing products and sourcing services to hotels, serviced apartments, spas, wellness facilities and other hospitality businesses. The website is primarily intended for business-to-business enquiries and quotation requests.
These Terms & Conditions apply to use of the website only. Specific terms relating to the purchase or supply of products may apply separately to quotations, orders and contracts entered into with Aurelisse.
1. About Aurelisse
This website is operated by:
Aurelisse Limited
Company number: 17386479
Registered Office: [Registered Office Address]
London, United Kingdom
Email: marija@aurelisse.uk
Telephone: +44 7704 099747
2. Use of This Website
You may use this website for lawful purposes and in accordance with these Terms & Conditions.
You must not use this website:
- for any unlawful, fraudulent or misleading purpose;
- to attempt to gain unauthorised access to the website, its server or associated systems;
- to introduce viruses, malware or other harmful material;
- to interfere with the security or normal operation of the website;
- to collect or misuse information belonging to other users; or
- in any way that infringes the rights of Aurelisse or any third party.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been breached or that the website is being misused.
3. Information on This Website
We make reasonable efforts to ensure that information published on this website is accurate and up to date.
However, website content is provided for general information purposes and should not be treated as a binding offer to supply any particular product.
Information about products, specifications, materials, sizes, weights, colours and other characteristics may vary depending on the individual product and supplier.
Where a particular specification is important to your business, you should confirm the specification with Aurelisse before placing an order.
Product images are provided for illustrative purposes unless expressly stated otherwise.
The website presents examples of the categories of products Aurelisse can source or supply and is not intended to represent the complete range of products available.
4. Products and Sourcing
Aurelisse supplies and sources hospitality textiles for a range of hospitality environments, including bedrooms, bathrooms, spas, wellness facilities, kitchens and back-of-house operations.
Products may include bed linen and bedding, towels and bathroom textiles, bathrobes, spa and wellness textiles, kitchen and back-of-house textiles and bespoke textile products.
Aurelisse may source products according to individual customer requirements, including custom sizes, fabric compositions, colours, finishes, embroidery, branding, weights and constructions.
Where you provide an existing specification, sample, image, product list or other requirement, Aurelisse may use that information to investigate suitable sourcing or manufacturing options.
5. Quotations and Enquiries
Submitting an enquiry through the website does not create a contract between you and Aurelisse.
A quotation may be prepared based on information supplied by the customer and may take into account:
- product type;
- product specification;
- quantities;
- sourcing or manufacturing requirements;
- availability;
- delivery requirements; and
- other requirements relevant to the enquiry.
Any quotation will be subject to the terms stated in that quotation.
A contract for the supply of products or services will only arise when the relevant order or quotation has been accepted and the applicable contractual terms have been agreed by the parties.
Because product pricing may depend on quantities, specifications, sourcing and individual requirements, products displayed on the website do not currently include fixed public prices.
6. Availability
All products and sourcing options are subject to availability.
The appearance of a product or category on this website does not guarantee that the product will be available at the time of enquiry or order.
Where a product is unavailable, Aurelisse may discuss alternative products or specifications with the customer where appropriate.
7. Bespoke Products
Aurelisse may provide bespoke or made-to-requirement products where suitable sourcing or manufacturing options are available.
Bespoke requirements may include custom sizes, specific fabrics, colours, finishes, embroidery, branding, weights, constructions and other specifications.
Bespoke products may be subject to different lead times, minimum quantities, production requirements and pricing.
The specific requirements for a bespoke product will be confirmed separately before an order is placed.
8. Intellectual Property
Unless otherwise stated, all content published on this website, including text, graphics, logos, photographs, images, layouts and other materials, is owned by Aurelisse Limited or used under an appropriate licence.
You may access and view the website for your own legitimate purposes.
You must not reproduce, copy, modify, distribute, republish, sell or commercially exploit material from this website without prior written permission, except where permitted by law.
Nothing in these Terms & Conditions transfers ownership of any intellectual property rights to you.
9. Third-Party Websites and Services
The website may contain links to websites or services operated by third parties.
These links are provided for convenience or information purposes.
Aurelisse does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.
Your use of a third-party website is subject to the terms and policies of that third party.
10. Website Availability and Security
We aim to maintain the availability and security of the website, but we do not guarantee that the website will:
- always be available;
- operate without interruption;
- be completely free from errors;
- always contain the latest information; or
- be completely free from viruses or other harmful components.
We may temporarily suspend access to the website for maintenance, security, updates or other operational reasons.
11. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
Subject to this, Aurelisse shall not be responsible for losses arising solely from reliance on general information published on the website where no separate contract for the supply of products or services has been entered into.
Any liability relating to products or services supplied by Aurelisse will be determined by the applicable quotation, order confirmation and contractual terms governing that supply.
Nothing in these Terms & Conditions affects any rights or remedies that cannot lawfully be excluded or restricted.
12. No Professional Advice
Information provided on the website is general information about Aurelisse’s products and services.
It is not intended to constitute professional, technical, legal, financial or other specialist advice.
Customers should provide their own requirements and specifications and confirm any requirements that are particularly important to their business before placing an order.
13. Website Content and Changes
We may update, amend, remove or add content to the website from time to time.
We may also change, suspend or discontinue any part of the website where reasonably necessary.
We do not guarantee that every piece of historical content will remain available or unchanged.
14. Privacy
Your use of this website may involve the processing of personal data.
Information about how Aurelisse collects, uses, stores and protects personal data is provided in our Privacy Policy.
Our use of cookies and similar technologies is described in our Cookie Policy.
15. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our website, business operations or applicable legal requirements.
The latest version will be published on this page together with the date on which it was last updated.
Your continued use of the website after updated Terms & Conditions have been published constitutes acceptance of the updated terms to the extent permitted by law.
16. Governing Law
These Terms & Conditions and your use of this website are governed by the laws of England and Wales, unless mandatory applicable law requires otherwise.
The courts of England and Wales shall have jurisdiction in relation to disputes arising from or relating to these Terms & Conditions, subject to any mandatory rights or protections that apply.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Aurelisse Limited
Company number: 17386479
Registered Office: [Registered Office Address]
London, United Kingdom
Email: marija@aurelisse.uk
Telephone: +44 7704 099747